Services
OUR SERVICES
Thoughtful One-stop Service
Customer Service
We have a well-trained customer service department to provide you with timely and professional consultation and communication.
Professional R&D
We maintain communication with global customers, explore their needs, and customize and develop cost-effective new products.
Perfect After-Sales
Closing a deal is just the starting point for our cooperation, and we can help you resolve any product-related questions and complaints.
WORK PROCESS
We Follow Simple Steps To Secure Your Order
QUESTIONS & ANSWERS
Frequently Asked Questions
At Sakon Medical we are dedicated to delivering exceptional service and support. Our extensive network of skilled service personnel and dealers is committed to providing a swift and enthusiastic response.
What types of healthcare facilities does Sakon Medical serve?
We provide comprehensive equipment solutions for a wide range of facilities, including public and private hospitals, nursing homes, rehabilitation centers, and specialized ICU departments worldwide.
Do you offer product customization for specific hospital needs?
Yes. We provide tailored solutions including custom branding, specific dimensions for headboards, and technical adjustments to meet the unique architectural or functional requirements of your facility.
Are your products certified for international use?
Absolutely. All Sakon Medical products, including our ICU and ward beds, are manufactured under stringent quality controls and fully comply with ISO and CE international standards.
Do you support bulk supply for large-scale hospital projects?
Yes, we specialize in bulk supply and integrated procurement. We have the manufacturing capacity and logistics expertise to handle large-scale equipment rollouts for new hospital wings or facility upgrades.
Which countries do you ship to?
Sakon Medical has a robust global distribution network spanning over 50 countries. We handle international shipping and documentation to ensure a smooth delivery process regardless of your location.
What is the typical lead time for an international order?
Lead times vary based on order size and customization requirements. Generally, standard orders are processed and ready for shipment within 3-6 weeks. Please contact our sales team for a specific project timeline.
Any Questions? Ask Us!!
Give Us A Chance To Prove It!
"Delivery is only the starting point of cooperation. Excellent quality and complete after-sales service can bring you a better experience and become our loyal users."
BENEFITS & MISSION
Benefits & What we do?
Do you provide on-site installation services?
Yes. We offer integrated installation services. For large projects, we can coordinate with local technical teams or send our specialists to ensure all equipment is set up and calibrated correctly.
How do you handle after-sales support and maintenance?
We pride ourselves on reliable after-sales support. We provide technical manuals, video guidance, and remote troubleshooting. If spare parts are needed, they are dispatched promptly through our global network.
Do you offer training for hospital staff on ICU electric bed operation?
Yes. As part of our integrated service, we provide comprehensive training materials and virtual or on-site demonstrations to ensure your medical staff can operate all bed functions and safety features confidently.
How do your pressure-relief mattresses pair with your beds?
Our mattresses are specifically designed to fit our ICU and ward bed frames perfectly, ensuring that safety rails and adjustable sections function seamlessly to provide maximum patient comfort and skin protection.
Can I request a consultation before placing a bulk order?
Certainly. We encourage a professional consultation phase where our experts assess your needs, budget, and facility requirements to recommend the most cost-effective and high-quality equipment package.